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Company names, brand names, service marks, trademarks and logos listed in this website are the property of their respective owners.
All copyright and other intellectual property rights subsisting in the website and its contents, including without limitation all text, images, graphics, directories, profiles, audio clips, trademarks and code contained in the website, and in its look and feel (collectively, the "Contents") are owned by Zafetta Electrical Ltd.
Terms and Conditions:
By using the Zafetta Electrical Ltd website the user hereby agrees to be bound by all of the Terms and Conditions contained in this User Agreement ("Agreement"). Zafetta Electrical Ltd (referred as "ZEL" hereafter) reserves the right at its discretion to change the terms of this Agreement and will notify users of any such changes by online postings. The users' continued use of the ZEL website after the posting of any notice of change in terms shall constitute their acceptance to be bound by any such changes.
The use of this website and internet is entirely at user's own risk. ZEL's website and its contents are provided on an "as is" , "as available" basis.
ZEL cannot guarantee that this website or its operations will be accurate, reliable, uninterrupted or flawless.
ZEL may modify, suspend, discontinue or restrict the use of any portion of the ZEL website at any time and without notice or liability.
Images on this website are used for reference only. The actual products appearance may vary.
Customers shall not create links to other websites without ZEL's written consent. Violators risk legal actions by ZEL or any other third party website.
As a condition of use of this website, the customer warrants ZEL that the website will not be used for any purpose that is unlawful or prohibited.
ZEL is committed to protecting the user's privacy. Software and hardware-based systems are employed to prevent access to data and hence offer very strong protection against tampering and unauthorized access. The website is designed to allow users to visit it without having to reveal their identity unless they wish so. Personal information via registration is compulsory only in the case that a user wishes to become a customer and place an order. Registration is free and provides clients with access to the company's newsletter and information about promotional campaigns.
The information provided by the customer on registration is used solely by ZEL and its affiliates for direct and efficient communication with the customer, to address enquiries and questions and for the execution of the orders. The information collected by the website is intended for statistical analysis of the visitors, to assess the demand of clients for more products and for facilitating the transactions with ZEL. The website will not reveal or share under any circumstances information collected to a third party or collaborator not directly related to ZEL, their email addresses or any other information without the consent of the customer unless required by law. Under special circumstances ZEL might be required by law or court decision to disclose information collected online without the customer's prior consent.
The user agrees to defend, indemnify and hold ZEL and its Associates harmless from any claims and expenses, including attorney's fees, arising in connection with a violation of this Agreement by the user directly or through his/her account.
No legal contract is established between the user, hereafter referred to as "customer" and Zafetta Electrical Ltd (ZEL), also referred to as "seller" for the sale of any goods until the seller has received cleared payment in full and the order has been shipped or collected by the customer. Once payment is received a legal binding contract is established between the seller and the customer governed by the Terms and Conditions as stated on this website. The website is implemented in English and all contracts will be concluded in English as well.
The goods are subject to availability from stock. If upon receipt of an order the goods are not available in stock, the seller will inform the customer as soon as possible and the client may opt to cancel, amend the order by accepting a compatible product or request to keep the item(s) on back-order. If the seller does not receive an order confirmation within 3 working days of the notification, the order will be cancelled automatically.
All prices will be submitted net in Euros excluding the value added tax (VAT). Presently, 17% VAT is applicable on all sales within the European Union.
The website at present is unable to accept and process orders online. Should a customer wish to place an order, he may send in his enquiry via the Wishlist, and provided he agrees to the quotations and terms that will be submitted by the seller, he may ask for an invoice to be issued and forwarded via email or fax. Payment and delivery terms will be outlined in the quotations list before the client consents to place the order.
During the order placement stage and prior to payment, the customer may alter his order by either adding or removing items. An order may be canceled altogether before dispatch provided the client calls the customer service department Monday through Friday between 08:00-13:00 and 14:30-17:00, excluding public holidays or via email through the Contact page on the website
Customers may request the return of goods for refund within seven (7) days of dispatch date if they are not happy with them. Returned goods must be (a) in immaculate condition without any signs of use, (b) in original packaging including user manuals and all complementary accessories and (c) accompanied by the purchase invoice. The full amount will be refunded less the delivery charges and five (5)% restocking fee for credit card charges. The customer shall also bear the cost of returning the goods. ZEL reserves the right to refuse any return that does not meet the abovementioned criteria. Postage should not be attached on the manufacture's box. Returned goods must be shipped back inside another box just like it is delivered in the first place.
Incorrect items (wrong deliveries by seller) will be replaced free of charge provided the claim is made within 24 hours of delivery. Incorrect items must be in original packaging unopened and unused. If the goods have been opened or tampered with in any way that in the opinion of the seller are not considered new anymore, the customer may be refused any refund.
Sensitive electronic devices such as electronic ignition coils and ignition modules will NOT be accepted for return after installation. The seller reserves the right to refuse replacement or refund on any such products when in doubt as to their condition as a courtesy to the next customer.
To make a return the customer shall contact the seller via email through the Contact page on ZEL's website, or call the customer service, giving full name, address, phone number, email address, invoice number, part number of item to be returned and the reason for the return. The customer service staff will attend to the request as soon as possible and they will get back to the customer with instructions on how to return the desired product. Once instructions are received, the customer must return the product(s) within 7 days otherwise the case will be considered closed.
Products that fail within the stated warranty period (warranty claims) will be replaced free of charge provided the claim is made within 7 days of the failure and original purchase invoice is furnished. The warranty always runs from the invoice date onwards.
ZEL provides twelve (12) months warranty on all products, except for batteries and lighting equipment where special conditions apply. Provided an item has been installed correctly and operated in accordance with the manufacturer's specifications, ZEL will repair or replace at its absolute discretionary power the faulty product. The seller will return the repaired product or other product to the customer in good functional state. All the materials or other equipment for which replacements were made will be the property of the seller.
No extension or renewal of the duration of the guarantee is granted on the repaired products.
Light bulbs have NO warranty. Motorcycle and VRLA batteries are covered by three (3) months full warranty. Automotive batteries are covered by twelve (12) months full warranty and thereafter six (6) months partial warranty on the "Starter" brand and twelve (12) months partial warranty on the "Varta" brand. Should a battery fail after the twelve (12) months full warranty period, the customer will pay a percentage of the value of the new battery. The amount payable by the customer in such cases is calculated by dividing the number of months of the defective battery by the total number of months of warranty (18 or 24 depending on the brand) and multiplying by the price of the new battery.
The limited guarantee does not apply to natural wear and tear. It also does not apply in the case the fault was caused by the fact that the product was used in a way contrary to the instructions of the manufacturer or because of hard use, exposure to humidity or excess heat, corrosive substances, rust, unauthorized changes or connections, non-authorized opening or repair by the use of non-authorized accessories, bad use, unsuitable installation, accident, physical phenomena, exposure to food, drinks, chemical products or other effects beyond the reasonable control of ZEL except if the fault was caused directly from faults in materials, designs or workmanship. Additionally the warranty is void in case the fault was caused by the fact that the product was used or was connected with parts that do not fit the technical character of the product.
All payments are due before delivery or collection date and time for payment shall be of essence. There will be no delivery or collection until cleared funds are received.
Payment may be made via a valid VISA or MASTERCARD credit card through the JCC payment gateway system or via PayPal.
Within Cyprus, excluding the occupied part of the country to the north, goods are usually delivered via Travel Express courier company or via the company's delivery fleet. For international delivery, goods may be dispatched via airmail, EMS Datapost or DHL. The customer shall indicate his preference(s) and the seller shall provide quotations on the preferred delivery method(s) for evaluation.
Shipment shall be made to the delivery address specified by the customer within 48 hours of receipt of payment. It is the customer's responsibility to ensure the accuracy of the shipping details provided and ZEL shall not be held responsible for any incorrect information leading to returns. No shipments are made to P.O. Boxes. In the case of overseas customers, the delivery period will vary depending on the dispatch method chosen.
Every effort will be made to deliver the goods as soon as possible after payment is received. However, the seller will not be liable for any loss or damage suffered by the customer as a result of unavoidable delays in delivery.
If for any reason the goods cannot be delivered to the address specified and they will have to be returned to the seller, the conditions specified under Returns above shall be applicable. ZEL's liability for missing a delivery is limited to delivery at a later agreed time at no extra charge. Additional delivery charges may be applicable if a delivery cannot be completed as a result of incorrect or incomplete information provided by the client.
All goods must be signed for on delivery or collection by an authorized adult aged 18 years or over. By signing the delivery note, the recipient accepts the goods in his care and agrees that they have been received complete and in undamaged package. The customer or his authorized recipient has the right to refuse damaged or incomplete parcels.
ZEL reserves the right to discontinue or add any new products on the website without prior notice.
The customer will be responsible for ensuring the fitness for purpose of the goods for the customer's application. The seller accepts no liability whatsoever or howsoever in respect of loss, damage or expense arising from errors in information or advice provided, whether or not due to ZEL negligence or that of its employees, agents or suppliers.
If the description of any goods contained in this website or any correspondence, advertising material or invoice varies from that of the manufacturer's description, the manufacturer's description will be deemed to be the correct description and shall take precedence over the seller's description. In most cases, the manufacturer's description is available from the seller on request.
Similarly ZEL cannot be held responsible for any misprints or incorrect information provided in the newsletters or advertising materials issued by the company.
The services provided by ZEL are only available to those legally entitled to enter into a binding contract. Children under the age of 18 may not use this website unless supervised by an adult.
Governing Laws and Jurisdiction:
These Terms and Conditions shall be governed by and construed in accordance with the laws of Cyprus (e-Commerce law: L156(1)/2004 and Amendment law: L97(1)/2007) without regard to its conflicts of law provisions. Any cause of action with respect to this Agreement and the customer's rights and obligations must be filed in the courts of the Republic of Cyprus within a year after the cause of action, otherwise the action shall be barred.
ZEL chooses as its domicilium citandi et executandi for all purposes under this Agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
ZEL may in its sole discretion, change this Agreement or any part thereof at any time without notice. Any liability of ZEL, its affiliates, licensors, employees, agents or contractors, including without any limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, theft or destruction or unauthorized access to, whether for breach of contract, tortuous behavior, negligence, or any other cause of action, shall not exceed the price of the goods covered by the contract.
This website is run by MM Virtual.
Zafetta Electrical Ltd is based in Larnaca, Cyprus.
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ZEL is always at customers' disposal for any queries or complaints. The seller may be reached via email through the Contact page on ZEL's website or via telephone on +357 2466 2769 between 09:00-13:00 and 14:30 -17:00